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Chronic conditions require continuous care and follow-up, which may pose a significant burden on the patient.

Medication refill chronic

For your convenience

We will deliver your medication wherever you are. Our members can request for medication delivery at the comfort of their home.

Online services

Medication delivery

Deliver medicine to your home

Bringing the labs to you

Online services
Tebtom
ContinuityOfCare

Home Lab

Guiding you to a better you

We'll arrange for your routine blood test at home or work, and at the time and date most convenient to you. Results will then be sent via email within 24 hours For members with Network 5 and above

Online Services

Bupa Doctor

Bupa Doctors will provide you with the healthcare advice and guidance

Our Bupa Doctors will provide you with the healthcare advice and guidance you seek to manage your health condition, however, that they do not provide any medical consultations nor medication prescriptions. You can access any of our specialized doctors, around the clock (24/7), through Tebtom's toll-free number 800 440 4040 or Doctor Chat service on Bupa website or App

Online services
BupaDoctor

Testimonial

What People Say About Us

When you choose Bupa Arabia you join one of the leading insurance companies.

Bupa Arabia provides high quality, great services and quick responses to customers

Bupa Customer, 2021

Medication refill reminder for chronic conditions is very beneficial

Bupa Customer, 2021

Quick response in Medication Refill and I am completely satisfied with the service

Bupa Customer, 2021

FAQ

FAQ About Tebtom

  • What is the Tebtom Program?

    It is a set of unique healthcare services that transcend regular healthcare coverage; to help you and your family get the most out of your daily lives.

  • How can I benefit from the Tebtom program?

    You can benefit from the program by calling our toll-free number at 8004404040, and we will provide you with the most suitable service to cater to your healthcare needs.

  • I need a Bupa doctor to visit me for a home consultation, is that possible?

    Bupa Doctors do not perform any home consultations. However, you can benefit from healthcare services through Tebtom’s ‘Bupa Doctor’ service by calling our toll-free number at 8004404040 or visit member.bupa.com.sa

  • Can I schedule a checkup through Tebtom?

    The Tebtom Program does not offer checkup visits. However, we provide services such as Home-based Labs and medication refill/delivery for members with chronic conditions.

  • Who will be giving my child his/her home-based vaccinations?

    A nurse from a licensed hospital will visit your house at the date/time most convenient to you to give your child his/her due vaccinations at home.

  • Are the home-based vaccines part of MOH scheduled vaccines?

    Yes, the vaccines are given according to your child’s age and the MOH vaccination schedule.

  • Does Tebtom provide Home-based labs for non-chronic cases?

    No, Tebtom provides this service to members with chronic cases only to help them monitor their condition.

  • Who is responsible for the medication refill service, and what is their role?

    One of Bupa’s providers will call you to revise your medication with you, and then send the approval to the pharmacy closest to you to refill your medication.

  • What are Tebtom doctors specialized in?

    Bupa doctors are General Practitioners.

  • Can Tebtom help me raise a complaint against a provider and/or a doctor?

    Tebtom cannot help you with this issue. Please call Customer Service at 9 2002 3009 for support.

  • Is there a unified number for reaching Bupa delegates?

    NO, you may visit our Rahatkom office and our delegates will support you

  • How to know the list of hospitals where Rahaktom available?

    The list is available in our website

  • Who can get the benefit of Rahatkom Stations?

    All Bupa members can get the benefit of Rahatkom offices 

  • Are Rahatkom Services Free?

    Yes, all Rahatkom services are free

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